Uk Gems Returns Policy

Here at UK Gems we are sure you will be completely satisfied with your purchase, however we do realize that on certain occasions you may want to return the item that you purchased.


If for example, you simply have a change of mind, you can send the item back to us within 7 days. Goods purchased have to be returned in the exact condition as were sent to you originally including where applicable, the gift packaging/box etc.


Upon receipt of goods we will fully reimburse the cost of your purchase along with initial delivery costs.Please be aware that we are not responsible for any postage costs when you return the item to us.

Return Exclusions

For health & safety reasons we cannot accept returns earings or sets with these items in.

Damaged Goods

In the event that the item purchased is damaged or incorrect please return within 14 days upon which we will dispatch a replacement or alternatively you can request a full refund. For any queries, please free to contact us.

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